Terms & Conditions

Your Statutory rights are not affected by any of the following Terms and Conditions.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. We never have or nor can we access your credit card number, your payments are processed on a secure page using the SagePay online system (formerly Protx) where all transaction information passed between us and the SagePay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from SagePay are securely encrypted to prevent tampering. You can be completely secure in the knowledge that nothing we pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Click on the payment logos on the home page for more information

We encourage you to feel comfortable using your credit card to conduct commerce on our site, see our information above. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please note: we ONLY accept cheques drawn on a UK bank denominated in UK Pounds Sterling. We do not accept cheques in any other currency.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.

Reservation of Title and Refusal of Transactions
All goods remain the property of West Coast Marine Ltd. until payment has been received in full. We reserve the right to refuse a transaction and refund any moneys paid.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, then return them to us by Recorded Delivery (the whole order) and we will give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. We aim for delivery of your order within 3 days of date of despatch. Items in stock will be despatched within 24 hours of the order. We will notify you of goods being out of stock within 48 hours of your order. For out of stock items please allow a maximum of 14 days delivery. If the delivery is delayed beyond this, we will keep you informed of the progress.

Please note, to increase your security we will only deliver orders to your card billing address. If using the PayPal option, orders will only be delivered to a PayPal verified address. Please check with PayPal on how to verify your address.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT with exceptions as noted below. Orders from outside the EU will have VAT deducted at the checkout. Prices only apply to our website, our Portree Shop prices may vary from them. Prices are correct at time of publication. Errors and omissions are excepted.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Company Registration Information

Registered Office Address:

West Coast Marine Ltd
Broom Place
Portree, Ross-shire IV51 9HQ
UK - Highlands & Islands Scotland

Registered in Scotland No. SC328109

VAT No. GB 924 6685 93